After an incident, staff disagree about what caused it. What should the trainer's report emphasize?
- AThe version that most staff members agree on
- BA finished account, held back until staff agree on the cause
- CThe trainer's best judgment of the cause, to help management act
- DWhat each person observed and the actions taken, without speculation
Show answer and explanations
Answer
D
A factual report records each person's observations, the timeline and the actions taken, leaving determination of cause to the investigation.
A
Majority agreement is not evidence; it can erase relevant observations from people who saw something different.
B
Waiting for consensus delays the report and pressures staff to align their accounts.
C
The trainer's opinion about cause is speculation; the report should present observations so others can investigate.
D
A factual report records each person's observations, the timeline and the actions taken, leaving determination of cause to the investigation.