A trainee feels overwhelmed by repeated training reminders. How should the trainer adjust communication?
- AAsk whether shorter messages would help, keeping the current frequency
- BCut reminders to once a week and review the change in a month
- CRoute the reminders through the trainee's partner instead
- DAsk which frequency and channel help, then adjust
Show answer and explanations
Answer
D
The trainer asks the trainee what kind of contact helps and adjusts frequency and channel accordingly.
A
Asking is right, but limiting the question to message length leaves the frequency, the source of the overload, unchanged.
B
Reducing frequency may help, but deciding it without asking may not match what the trainee finds useful, including the channel.
C
Contacting a partner involves a third party without the trainee's consent.
D
The trainer asks the trainee what kind of contact helps and adjusts frequency and channel accordingly.