A client disputes a late-cancellation charge. What is the best initial professional response?
- AReview the signed policy alone and email the decision without discussing the session
- BCharge the fee and tell the client the decision is final
- CApply the trainer's newer cancellation contract to the session
- DReview the signed policy and the session facts with the client
Show answer and explanations
Answer
D
Business disputes are handled fairly by first reviewing the terms the client agreed to and what actually happened.
A
The policy matters, but the session facts and a conversation with the client are part of a fair review.
B
Refusing discussion before reviewing the facts is not fair or transparent handling.
C
Terms the client did not agree to cannot be applied retroactively.
D
Business disputes are handled fairly by first reviewing the terms the client agreed to and what actually happened.