A hesitant client says, “Gyms make me feel judged.” Which response best opens the consultation?
- AReassure the client that most members are too busy to notice others
- BAsk whether training at quieter off-peak times would feel more comfortable
- CStart with the fitness assessment so goals rest on data
- DAsk what has made gym settings feel that way
Show answer and explanations
Answer
D
An open question lets the client explain the concern in their own words. That builds rapport and shows the trainer what actually needs to change before any solution is offered.
A
Reassurance offered before the concern is understood can sound dismissive and suggests the feeling is not valid.
B
This is a closed, leading question: it assumes crowding is the cause before the client has described what feels judgmental.
C
Testing first skips rapport-building and can intensify the feeling of being evaluated.
D
An open question lets the client explain the concern in their own words. That builds rapport and shows the trainer what actually needs to change before any solution is offered.